FAQs & Care Instructions

 How are pieces made?

The process starts with the design of a pattern. Patterns were designed by Crossing 413 to reflect the characteristics of the women who they are named after. Every piece is made to order and is hand sculpted and stamped, refined, fired and hand finished to meet your specifications. Every single piece is made-to-order, so no two pieces will ever be exactly the same. This means that while we are committed to quality pieces, because of their handmade nature, we cannot promise perfection. We believe that all of the “imperfections” are part of the character of our brand. Essentially, if you are looking for something that is perfectly straight, even, and 100% symmetrical, we acknowledge that our brand may not be the best fit for your desired product. While we strive to make things as close as possible to this, we cannot achieve machine-like perfection - we are okay with that, and we hope you are too! We want you to love your piece, so if you do have any issues, please contact us so we can resolve them as quickly as possible.

I like a certain shape, but it’s not available in the pattern that I like. Why?

After working with so many shape and pattern combinations, inevitably, some don’t turn out as we would like. Some patterns just work best with some shapes. If you have a particular combination in mind that isn’t listed, just drop us a line and we can try to work something out.

 Do you have a storefront?

If you’re wondering this, we’re absolutely flattered! You’re our new favorite. At this time, we are only doing online orders. At some point in the future, if a storefront is on the horizon as part of God’s plan for C413, you all will be the first to know!

What is your production time?

Ah, that’s a great question. You can always find the most up-to-date answer in our “Production time” banner at the top of the home page. Typically, you can expect a 10 day production time + shipping time.

I need it sooner, can you rush?

Please contact us with any inquiries prior to placing your order.  Be sure to include a description of which product you are hoping to purchase.  

 Why do two pieces of the same pattern look different?

Each and every piece is 100% made by hand. Therefore, the pattern may relieve differently on each piece. No two pieces are alike, but we like to think that’s part of their charm!

How should I care for my piece?

All pieces are 99.9% pure silver.  If you are ordering a piece with an "antiqued & polished" finished, your piece should maintain its patina.  To increase shine, lightly polish with a jewelry polishing cloth - no cleaner or polish should be applied. If you are ordering a piece with a "natural & shiny" finish, please note that with daily wear these pieces will show a natural patina over time; therefore, they require a regular cleaning with a polishing cloth. We tumble all pieces to reduce their need for future cleanings and include a small square in your package designed to reduce tarnishing. 

As with any piece of fine jewelry, we recommend that it be the finishing touch to your daily routine.  We recommend to avoid applying lotion, makeup and hairspray while wearing your creations.  In addition, please refrain from showering and swimming while wearing our jewelry.

For our rings, gentle daily wear is strongly recommended. Because our rings are made of fine silver, they are not designed to withstand harsh activities. Please rest assured, our pieces have undergone extensive testing - and wearing - and we are confident in their quality.  We simply want you to be aware they are made from a softer metal and we ask you to please use your best judgment when wearing these pieces.